Shipping Policy
Shipping Policy
Thank you for shopping with SilliQ Enterprise. We strive to deliver your orders quickly and safely. Please review our shipping policy below.
1. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, sales events, or unforeseen circumstances, processing times may be slightly longer.
2. Shipping Locations
We currently ship across India.
For international shipping inquiries, please contact us before placing an order.
3. Delivery Time
Estimated delivery times:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2-5 Business Days |
| Other Cities | 3-7 Business Days |
| Remote Areas | 5-10 Business Days |
Delivery times are estimates and may vary due to courier delays, weather conditions, or other factors beyond our control.
4. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before payment.
- We may offer free shipping on selected products, promotional offers, or minimum order values.
5. Order Tracking
Once your order is shipped:
- You will receive a shipping confirmation email and/or SMS.
- Tracking details will be provided so you can monitor your shipment status.
6. Delivery Attempts
Our courier partners may attempt delivery multiple times.
If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.
7. Damaged Packages
If your package arrives visibly damaged:
- Take photos of the package immediately.
- Contact us within 48 hours of delivery.
- Provide your order number and supporting photos.
We will review the issue and assist with a replacement or resolution.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
SilliQ Enterprise is not responsible for delays or delivery failures caused by incorrect or incomplete addresses provided during checkout.
9. Lost Shipments
If your order is lost in transit, please contact us. We will coordinate with the courier partner and provide an appropriate resolution.
10. Contact Information
SilliQ Enterprise
Email: support@siliq.co.in
Address: Surat, Gujarat, India